Shipping & Delivery Policy

1. Order Processing

Orders are processed and dispatched within 1–2 business days (or 24 business hours where possible) after payment is cleared and inventory is confirmed. Orders placed on weekends or Indian public holidays are processed on the next working business day.

2. Shipping Carriers

We ship pan-India through trusted courier partners (including Delhivery, Blue Dart, FedEx, DHL, DTDC, and India Post). The carrier is selected based on your delivery location, order value, and product type. A tracking number (AWB) is generated and emailed to you, along with a link to track your shipment live.

3. Delivery Timeline

Standard delivery is completed within 3–7 business days from the date of shipment. Express delivery is available for select locations and is delivered within 1–3 business days (where offered). Delivery timelines are estimates and not guarantees. Delays caused by couriers, bad weather, strikes, customs, or incorrect delivery information are not our liability.

4. Shipping Charges

Complimentary insured express shipping is offered on orders above ₹35,000. For orders below this threshold, a flat shipping fee is applied at checkout and displayed clearly before you confirm your order. Any additional charges (e.g., remote-area surcharges) are also disclosed at checkout.

5. International Shipping

We currently deliver to addresses within India only. For international enquiries, please contact our concierge team at concierge@crownandcrest.com.

6. Order Tracking

Once your order ships, you will receive a confirmation email and SMS with your tracking number. You can track your parcel in real time on the carrier’s website, or via our order-tracking page or your account order history.

7. Failed Delivery / Redirects

If your parcel cannot be delivered (e.g., address incomplete, recipient not available, or refused), the courier will attempt redelivery. You may be charged a redirection or re-attempt fee levied by the carrier. Please ensure someone is available to receive the package, or provide delivery instructions at checkout.

8. Contact

For shipping enquiries, contact our Grievance Officer (see the Grievance Officer page) or email concierge@crownandcrest.com.