Refund Policy

1. Right to Refund

You are eligible for a refund (or exchange/store credit) if you return the item(s) to us within 30 calendar days of receipt in the condition described in our Return Policy. Refunds are not provided for items that are not eligible for return (e.g., final-sale, custom-made, or intimate apparel) unless the item is defective or wrongfully delivered.

2. Refund Timeline

Subject to inspection and approval of your return, we will process your refund within 5–15 business days. You will be notified by email when your refund has been processed. Please allow an additional 5–10 business days for the refund to appear in your account, depending on your bank, card issuer, or payment provider.

3. Method of Refund

Refunds will be issued using the original payment method used for the order (e.g., the original credit/debit card, UPI, or digital wallet). If the original payment method is no longer available, we may issue a store credit equivalent to the refund value.

4. Partial / Damaged Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will, at our discretion, either replace the affected item(s), issue a refund, or arrange a return at no cost to you. Do not dispose of the damaged packaging; please keep it for inspection.

5. Shipping Charges

Original shipping fees are non-refundable. Complimentary return shipping labels (where offered) are provided only for defective, damaged, or wrongfully delivered items.

6. Price Presentation & Taxes

All prices displayed on our website are in Indian Rupees (INR) and are exclusive of any taxes other than those required by law. As Crown & Crest is not currently registered under GST, no goods and services tax is collected on purchases. Applicable taxes payable by you are shown separately at checkout where legally required. The total amount payable is displayed clearly before you confirm your order.

7. Grievances

For any refund, return, or billing concerns, please contact our designated Grievance Officer (see the Grievance Officer page) or email concierge@crownandcrest.com.