Grievance Officer & Contact
As required under the Information Technology Act, 2000 (and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021), Crown & Crest designates a Grievance Officer to receive and resolve consumer complaints.
Legal Entity: Crown & Crest
Registered Address: India
Email: concierge@crownandcrest.com
Phone: +1 (800) 555-CROWN
PAN:Not applicable
GSTIN:Not applicable (not GST-registered)
1. Grievance Officer
Name: Customer Care
Email: concierge@crownandcrest.com
Phone: +1 (800) 555-CROWN
Hours: Monday – Saturday, 9:00 AM – 8:00 PM (Asia/Kolkata)
Address: India
You may also write to the Registered Office address shown above. Complaints concerning goods or services, including order, payment, delivery, return, or pricing issues, can be submitted to the Grievance Officer.
2. Resolution Timeline
We will acknowledge your complaint within 48 hours and endeavor to resolve it within one month from the date of receipt. If we require additional information, we will contact you. The one-month period may be extended if you provide incomplete information and we are awaiting clarification.
3. Other Contact Methods
4. Consumer Forums
If your complaint is not resolved to your satisfaction, you may also file a complaint with the appropriate consumer protection authority (District / State / National Consumer Disputes Redressal Commission), or via the consumer helpline portal.